Shipping/L.A.G. Policy

Shipping Methods:

-FedEx Priority Overnight (Tarantulas)

-FedEx Standard Overnight (Tarantulas)

-FedEx 2-Day (Tarantulas)

-Local Pickup or Add To Previous Order

 

-We have multiple Fedex shipping options that should be used for all orders that include tarantulas or scorpions. Venomous animals are not permitted to be shipped via USPS.

-100% of our Live Animal orders ship with Live Arrival Guarantee in case of any carrier delay or DOA. (Dead On Arrival)

Supplies Shipping

-Supplies, tools, accessories, and non living items may ship separately from any tarantulas & scorpions.

-If purchasing supply items with T's or scorpions, the “Supplies Shipping” item must also be purchased.

Shipping Days

-Orders ship on Monday, Tuesday, and Wednesday. 

-Orders placed after 3pm Tuesday will usually ship Wednesday but may be shipped the following week in rare cases depending on the volume of orders we have to ship that week.

Cancelling Orders

-To cancel an order, please contact us via email at paladinexoticssales@gmail.com

-There is a 10% restocking fee for any canceled orders. No exceptions.

 

Weather/Temperature advisory
-All of our orders are shipped in Styrofoam insulated boxes with a heat/cold pack when necessary.

-If temperatures are dangerously high/low customers can request to have their order held for pickup at their local FedEx facility. 

We rely on customers to be aware of weather in their area before ordering. 

We will not have an order held for pickup at a FedEx facility unless specifically requested.


TO QUALIFY FOR LIVE ARRIVAL GUARANTEE: 

  • Any cases of D.O.A. (dead on arrival) should be reported to paladinexoticssales@gmail.com within 4 hours of delivery.

  • If High/Low temperatures in local delivery area are above 85 or below 40 degrees, customer must request for order to be held for pickup at local FedEx Facility. No Live Arrival Guarantee for FedEx 2-Day if temperatures in local delivery area are above 85 or below 40 degrees. (BE AWARE OF YOUR LOCAL WEATHER WHEN PLACING ORDER)

  • If delivering to home, delivery must be accepted on first delivery attempt (Not left on porch)

  • Photos of animal's head/carapace punctured with needle or tack to prove D.O.A.

  • In rare cases, we may ask that you ship DOA animal back to us immediately for verification. (We will provide shipping label)

  • D.O.A. will be reimbursed as a refund or credit towards future orders. Shipping fees are not included.